KnitPicks Order Update

I've calmed down some .. okay, a lot, since I ranted about the shoddiness of KnitPicks' shipping system. But I have to show the rediculousness of the situation.

Carrier ID: 02081979197917509006 Manifest ID: 1939174 Status: Sortation Center Departure Est. in Home 02/06/2007 Date Time Description Location February 10, 2007 6:04 AM Sortation Center Departure NEW BERLIN, WI February 6, 2007 2:14 AM Sortation Center Arrival LOS ANGELES, CA February 5, 2007 5:42 PM Sortation Center Departure SAN PABLO, CA February 3, 2007 1:16 PM Sortation Center Arrival SAN PABLO, CA February 3, 2007 3:45 AM Sortation Center Departure LOS ANGELES, CA February 1, 2007 1:20 PM Sortation Center Arrival CHARLOTTE, NC February 1, 2007 5:21 AM Sortation Center Departure GROVE CITY, OH January 31, 2007 8:34 PM Sortation Center Arrival GROVE CITY, OH

Above you will see the tracking information for my original package. Now see .. I live just outside of Charlotte, NC, so the fact that the foolish thing had made it now to Wisconsin just completely amuses me.

On 2/7/07 I finally, after getting a -very- unsatisfactory email back finally from a KnitPicks representative, I called and as soon as someone finally got to me I requested a supervisor. She handled me well in my distinctly irate state, and informed me that yes indeed something had gone wrong, as she could clearly see. Now, why the first person to handle my email couldn't see that I do not know. Oh wait, I do. She confused my order with another she was looking at .. as she told me in a follow-up email. *scoff*

Michelle, who was the supervisor I spoke with I beleive, assured me that another package would be shipped 2-nd day air the next day, and I would also receive a $10 credit for my trouble. Now .. my other issue with this is UPS' 2nd-Day Air doesn't in fact take two days if it starts out on a thursday or friday, since apparently they don't run trucks on Saturday, which is unsatisfactory to me, but that's something I can't blame KnitPicks for. I'll just start requesting they ship it another way, and if they won't I won't be ordering from them. Elann will be happy to take my money and ship to me any way I want I'm sure.

So now I have a second package on its way to me.

Your package is on time with a scheduled delivery date of 02/12/2007.
Tracking Number:	** *** *** **** *** *
Type:	Package
Status:	In Transit - On Time
Scheduled Delivery:	02/12/2007
Shipped to:	ROCK HILL, SC, US
Shipped or Billed on:	02/08/2007
Service Type:	2ND DAY AIR
Weight:	2.50 Lbs

Package Progress
Location	Date	Local Time	Description
GREENSBORO, NC, US	02/09/2007	12:42 P.M.	ARRIVAL SCAN
COLUMBUS, OH, US	02/09/2007	2:43 A.M.	DEPARTURE SCAN
COLUMBUS, OH, US	02/08/2007	9:49 P.M.	ORIGIN SCAN
US	02/08/2007	4:45 P.M.	BILLING INFORMATION RECEIVED

If it doesn't arrive Monday, I'll be taking it up with UPS this time, since I can't understand how "2nd-Day Air" can take 5 days to get to me.

I am about to raise high-holy-hell with Knitpicks. I ordered from them at the end of January. It was shipped like the following day, and according to their crappy-ass tracking system was supposed to be delivered today. I just checked the tracking again, and it's telling me now that the package is in freaking LA. Now, of course this cannot possibly have happened, because it shows it arriving in Charlotte on February 1, 2007 at 1:20 PM, and leaving from Los Angeles on February 3, 2007 3:45 AM. That's not at all possible .. unless FedEx .. who is apparently the carrier they're using .. has developed teleportation technology. So .. someone's had a screwup in their computer system .. and I have no friggen clue where my stuff is.

I -will- be calling them tomorrow. And I -won't- be ordering from them again. Elann has never given me trouble.